Call or Email us to = Book your 1st appointment, or if you have questions:

• IMPORTANT NOTES:

  • YES - We are accepting new patients.

  • All 1st appointments for new patients will be a 1 hour, in-office, evaluation session to review your diagnosis and treatment plan. Telehealth appointments are also available, but must first be approved by the clinician.

  • Call us to book your 1st appointment - so we can set up the correct time for your specific need.

  • Any patient with Medicare Part B, or looking for reimbursement by their private commercial insurance - requires a physician’s referral prior to your 1st appointment. Note: We are “Out of Network” with all private commercial insurance.

• ACTIONS TO TAKE:

  • STEP #1 = Call or Email to let us know you are interested in becoming a patient, so we can answer questions and help expedite the process.

  • STEP #2 = Set up your online patient profile in our “Patient Portal”, to securely share your medical information and sign all required forms prior to your first visit. It is simple, and all online.

  • STEP #3 = After completion of your patient profile through our “Patient Portal”, we will have an understanding of your needs and can set up your 1st evaluation appointment.

  • STEP #4 = Any patient with Medicare Part B, or looking for reimbursement by their private commercial insurance will need a physician’s referral prior to your 1st evaluation. Note: We are “Out of Network” with all private commercial insurance.

  • STEP #5 = Additional appointments can be booked by - giving us a call, email, or online through the "Patient Portal".

• Phone: (503) 389-5583 - (Mon-Fri: 8a-5pm)

  • If you call after business hours, please leave a message and we will get back to you the next business day.

• Email: info@bridgesneurospeech.com

  • Do NOT send medical records via email, set up a patient profile online (instructions below) and send it through our secure “Patient Portal”.

Initial Evaluation:

• All 1st appointments for new patients will be a 1 hour, in-office, evaluation session to review your diagnosis and treatment plan. Telehealth appointments are also available, but must first be approved by the clinician.

• The clinician will review your needs, conduct an evaluation, and provide a customized plan of treatment.

• Supporting family or caregivers are welcome during sessions, with your consent.

How to create a patient profile through our online “Patient Portal”:

• 1st - Click on the “Patient Portal” button at the top of this page, or below.

• 2nd - Once in the portal, toward the bottom of the Portal login page, click the "Create New Account” button.

• 3rd - Securely share your information and complete the required forms online.

• Please use the secure portal, and do not separately email any medical information. ‍

• If you are a caregiver filling out information for a patient, please provide all of their info as the patient, and your information separately as the caregiver.

Booking Appointments Online:

• In order to book appointments online, you must first have a patient profile completed through our online “Patient Portal”.

• Same day appointments cannot be booked online. Call us to book same day (based on availability). 

• Appointments can be booked 48 hours or more in advance.  This allows us time to communicate in case any additional information is needed before your session.

Payment/Insurance:

• We currently accept 1) Medicare Part B, or 2) Private Payment (or “Direct Cash Pay”) via credit or debit card.

• At this time we do not accept any private commercial insurance, and are considered “Out of Network” for all plans.

  • Benefits of Private Payment (or “Direct Cash Pay”):

    • No physician referral needed. (See us when you want, right away)

    • No insurance paperwork or guesswork.

    • You and your clinician decide your treatment plan and duration, not the insurance.

    • You can still submit for potential reimbursement if you have regular insurance.

• We can supply an itemized receipt (know as a “Superbill”) for you to submit for possible reimbursement by your insurance. However, we cannot guarantee that your insurance will cover the services provided.  We encourage you to speak with your insurance ahead of time to understand your coverage.

• Full payment is due at the time of your appointment.

Late Cancellation + No Show Policies:

Your appointment time is reserved exclusively for you. A late cancellation or missed visit leaves a hole in the therapists' day that could have been filled by another patient.

If you need to reschedule or cancel, please notify us more than 24 business hours in advance via phone or the “Patient Portal” at no charge.

Cancellations made with less than 24 business hours notice, or missed appointments, will incur the following fees, charged to the credit card on file:

• First Late Cancellation: $50

• Subsequent Late Cancellations: $75

• No-Show (Missed Appointment Without Notice): $100

Note that because weekend cancellations are not monitored, Monday appointments must be changed or canceled by Friday during normal business hours, and within the 24 hr policy.